Refund policy

Returns & Refunds Policy

Lee’s Country Wear & Rug Repairs
📍 86 Through Street, South Grafton NSW 2460
📧 leescountrywear@hotmail.com

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at leescountrywear@hotmail.com.

Please send returns to:
Lee’s Country Wear & Rug Repairs
86 Through Street
South Grafton NSW 2460, Australia

If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package.
Items sent back without prior approval will not be accepted.

You can always contact us for any return questions at leescountrywear@hotmail.com.

Damages & Issues

Please inspect your order when it arrives and contact us immediately if your item is defective, damaged, or if you receive the wrong item. We’ll evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned:

Perishable goods (e.g. food, flowers, plants)
Custom or personalised products
Personal care items (e.g. beauty products)
Hazardous materials or flammable liquids/gases

We also do not accept returns on:

Sale or clearance items
Western-style hats — please choose sizing carefully
Gift cards

Have a question about your item? Email us at leescountrywear@hotmail.com.

Exchanges

The quickest way to exchange is to return your item, and once accepted, place a new order for the item you want instead.

European Union 14-Day Cooling-Off Period

If your order is being shipped into the EU, you have the right to cancel or return your order within 14 days — no reason needed.

Items must be unworn, unused, with tags, and in original packaging. Proof of purchase is required.

Refunds

Once your return is received and inspected, we’ll notify you of the approval status. If approved, your refund will be processed back to your original payment method within 10 business days.

Please note: Your bank or card provider may take extra time to post the refund.

If more than 15 business days have passed since approval, contact us at leescountrywear@hotmail.com.

Additional Refund Policy Info (Australia)

Our policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer a refund or exchange.

To be eligible, items must be unused, in original packaging, and in saleable condition.

Additional Non-Returnable Items

Western-style hats (no refunds or returns on incorrect sizing)
Gift cards

We require a receipt or proof of purchase for all returns.
Do not send items back to the manufacturer.

Partial Refunds (If Applicable)

Partial refunds may be given for:

Items not in original condition
Items with damage or missing parts not due to our error
Items returned more than 30 days after delivery

Late or Missing Refunds

If you haven’t received your refund yet:

Check your bank account again
Contact your credit card provider
Check with your bank (some processing delays may occur)

Still need help? Contact us at leescountrywear@hotmail.com.

Sale Items

Only regular-priced items are eligible for refunds.
Sale items cannot be refunded.

Exchanges (If Applicable)

We only replace items if they are defective or damaged. To exchange for the same item, contact us at leescountrywear@hotmail.com and return it to:

Lee’s Country Wear & Rug Repairs
86 Through Street
South Grafton NSW 2460, Australia

Gifts

If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of the return. If it wasn’t marked as a gift or was shipped to the gift giver, the refund will go to them.

Shipping Returns

Please send all returns to: